Standard Bank Unhappy Customer

Gone are the days when you are a valued customer of these major banks. I have been with Standard Bank for over 25 years and lately it seems that they are either very arrogant or just don't need our business. I app**** for a home loan and although the initial application phase was quick, the rates offered were very high. When asking for a review of the rates, you are greeted with an arrogant response. Try logging a complaint on there banking system - 3 days and not even a phone call - goes to show how they value us customers. I am at the point of moving my whole portfolio to another bank as my customer experiences with Standard Bank has left a bad taste.