Standard Bank - unfair treatment and victimization - day light *******.

Kindly note that we are unable to assist with retrieving a call from 2017, as the bank only holds recording data for 5 years.

Kindly note the above response received from this bank. this is one of their delaying tactics, firstly this voice recording was not only requested this year or last year but since 2017 and in March 2019 one of their officials confirmed to us that he managed to retrieve the recording and he requested us he schedule the meeting with home loan department after the Easter holidays to discuss our matter and to listen to the recording in order to clear all the mater and to discuss how the bank will assist us by recalculating the bond. The meeting was held in April 2019 at their offices in Simons Street. To our surprised, we were told that, we had to finish quick as there was another meeting that was going to take place in the same boardroom. The meet was too short, it was rush rush situation and we were not allowed to listen to the recording, instead we were asked to leave the boardroom and told that, the bank will do the recalculation that's all. When I asked the same official who retrieved the recording why the recording was not played so that we can listen to it as promised, the official responded on email said, the reason for him not to play it he though the recording was going to disturb the meeting while he was aware that one of our main complaint was what is recorded and the recalculation of the bond. Luckly I still have his response. Even on the response received from Standard bank to the banking ombuds last year in August and the recent one regarding this matter there is nowhere the bank stating or indicating that the recording was disposed of. What is currently happening it does confirm to us that, we do have a strong case against the bank because the bank would have long retrieved it if we were wrong, the bank would have used the same recording in the court of law against us including the same recon that we have been requesting just to proof us wrong. but because we are not lying hence all the delays and contradictions. The bank will be asked even in the court of law how can they destroy the evidence of which I know they did not, this is the other way to make me go away of which they are just making my case even more strong, there more they respond the more the contradicts themselves and I won't stop fighting them, I have enough evidence and more information to nail them, information confirming the exact date when I first requested the voice recording and the request to recalculate my bond payments including the other two accounts that we had with this bank which they played their delaying tactics waited for us to settle the accounts and then after responded by saying they can't do anything as those accounts are paid up and closed while the request was done while the accounts were active. THIS IS WHAT THEY ARE DOING WITH THE BOND AND I WONT CANCEL IT UNTIL THE MATTER IS RESOLVED, AND I HAVE ALL THE STATEMENTS FOR THESE OTHER TWO CLOSED ACCOUNTS FOR INVESTIGATION. I KNOW we are not the first victims and the information that I have it will confirm that this bank ITS A BLOOD SUCKER AND TAKE ADVAGE OF THE POOR SA.