Standard Bank unfair procedures - refusal of transferring my money back

I incorrectly transfer money from my standard bank saving account to my standard bank access bond this morning thru bank app. I went to the branch for some help as app don't have reversal option. At the branch assisted me with a call to the relevant department with the call they transferred to me cell. I spoke to the first person who advised me that it doesn't show on their side whereas on the app clearly shows. Explanation was that since it's a transfer to home loan it might take about an hour but she transferred me to another person after I indicated to her that I need that money ASAP. Have to do a security check for the second time to the person she transferred me to. I waited for couple of more than 15 minutes and my call was cut off. This happened after I have been on the phone phone for more than 32 minutes from the first person I spoke. I called the bank at 11h35 again the person that I spoke to asked me some security check questions. One of the questions was the bond payment all I know it was under R4000. He couldn't help me further bcoz I failed the security check and advised me to call tomorrow again. This is something that I don't understand, all I need is for them to transfer my money back to my saving account. It's my money and they are both my accounts, and my bond repayment is under R4000 even if the instalment is R400. My monthly repayment is far more than the instalment. Please help as I can't wait for another day. My day is already a mess bcoz of this.