Standard Bank - Unfair Default Listing

Standard Bank have unfairly put a default on my credit bureau profile. They claim that I have defaulted on R200 and closed my loan account stating “bad debts”. But the last payment I made on the account was R77 000. I did not give them any instruction to close the account and I was not consulted when the account was closed. They acknowledge they are wrong but after several engagement with the call centre and branches the issue remains unresolved. Due to this I cannot get any credit, my home loan application was declined and my profile has been *****ed. My life has come to a standstill because of something that was never my fault. They are unable to assist me and it’s honestly draining and costing me more money to continue making these phone calls or visit branches. Thanks for really providing that your are a “Standard” Bank.