Standard Bank unfair debt collecting practice

Dear [Standard Bank Representative],

I am writing to express my distress and concern regarding the handling of my debt situation with Standard Bank. As an 18-year loyal customer, I have always been diligent in managing my finances and meeting my obligations. However, due to unforeseen circumstances, I found myself facing financial difficulties.

In 2023, I lost my job and had to prioritize my debt payments. I successfully paid off some of my debts, but unfortunately, I had to focus on the most expensive accounts to avoid further financial strain. As a full-time student, I had to rely on my credit card to make ends meet.

In 2024, I requested a moratorium on my home loan, which was granted, but I was informed that it was the last one. I am currently nearing the completion of my qualification in June 2025 and have started a consulting business. Although I have not yet generated income, I am confident that my business will gain traction soon.

Despite my efforts to communicate with Standard Bank, my accounts have been handed over to external debt collectors. I have provided all necessary documentation, including certification for my consulting services, and have even made an affidavit at the police station to attest to my financial situation. However, the debt collectors continue to harass me daily, threatening to issue summonses and attach my assets.

I am appealing to you to reconsider the handling of my debt situation. I understand that Standard Bank needs to recover its debts, but I implore you to consider the human impact of your actions. I am not a malicious defaulter, but rather a customer who has fallen on hard times. I need a place to live and a means of transportation to pursue my business and generate income.

I would appreciate it if we could work together to fins an amicable solution I understand that Standard Bank needs to recover its debts, but I implore you to consider the human impact of your actions. I am not a malicious defaulter, but rather a customer who has fallen on hard times. I need a place to live and a means of transportation to pursue my business and generate income.

I would appreciate it if we could work together to find a more manageable solution. I am willing to provide regular updates on my financial situation and work towards a payment plan that is realistic and achievable.

Thank you for considering my appeal. I look forward to your response.

Sincerely, Sibongile