Standard bank unfair client practice

I have told Standard Bank about my experience and how they handled my concerns when I was in need, but I have not heard back from them yet, so it is clear that they only see me as a number, which is advantageous as long as they are collecting premiums. Even though they stay in contact and are always available to update them on developments, you are threatened with a summons when one party is impacted, which is typically the client.