OT
Obakeng T
1 reviews | Active since May 2013
17 Feb 2025, 16:46
Standard bank unexplained charges
I paid off my credit card with standard bank on the 04th Feb 2025. The credit card was on a zero balance /+balance This morning Standard bank has charged the same credit card with a +balance or owing zero amount with Cash finance charge of R601.45 . There are no transactions on the credit card why am I being debited R601.45.
There service fee of R40 and R23 card fee, Am I not supposed to be charged Service fee and card fee when there are transactions on the credit card. The Cash Finance charge of R601.45 ....what is it based on???? Standard bank has been a headache.
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Replies (1)Standard Bank's replyOfficial
17 Feb 2025, 17:19Dear Obakeng
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2025, 17:19
Official
Dear Obakeng
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
