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1 reviews | Active since Nov 2018

02 Sept 2019, 12:47

Standard Bank *********

HOMELOANS - As per my email you conveniently ignore

Another issue I am taking to the Ombudsman. There is a long history behind this, Standard Bank unauthorized again removed me as owner of the house ( it was register in both names and know when we picked it up and ask to be corrected we get all these demands.

Why must I do a new home loan application for adding myself as owner which was never supposed to have changed on a house and home loan I PAY FOR and have always owned.? The house was in both our names since we got married in community of property all along and what gave you the right to remove me as owner without my consent and I must now go through this mess again.

This will also go to Ombudsman if you refuse to fix your own mess. You never had consent to remove me without my consent and we are trying to fix your mess on an exciting loan???

You NEVER had my consent to just go and remove me as owner of property I lawfully own.

SO FIX YOUR MESS, BELOW IS UNACCEPTABLE

DON'T PHONE ME-READ MY EMAILS YOU GNORED SO FAR FOR MORE THAN 3 DAYS

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Replies (1)
Standard Bank
Standard Bank's reply03 Sept 2019, 11:23
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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