EM
Ellen M
1 reviews | Active since Jul 2019
19 May 2021, 09:21
Standard bank undisclosed fees
I've app**** for a standard bank card online, I was told to collect it and there was no instruction that I would need to pay R50 to activate the card. I spent 15 minutes at the bank and the teller was only scanning my I.D.
This has been an inconvenience on my end as I also have to get back to work, meaning that I would have to go back some other time to activate the card?
We need to be informed about these kind of things in advance
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Standard Bank's replyOfficial
20 May 2021, 00:43Hello Ellen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 May 2021, 00:43
Official
Hello Ellen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***