Standard Bank undermining consumer rights

Standard Bank has blocked my account without informing me as a client. I logged onto my Online banking to secure flights and to make payments of my accounts only to find that my account has been frozen.

I have called the bank from my cellphone and I was on hold for over 40 minutes. When I was eventually through to the ***** department the consultant on the line asked for my ID number and was accessing my account. The call needed because I ran out of airtime and the consultant didn’t bother to call me back, even though he was in my profile and had access to my contact details. I’ve had to drop everything that I was doing and rush to the nearest branch for assistance. I’m here and the service is as pathetic as that I got over the phone. I’ve been told to have a seat and call the ***** department again.

The bank is enjoying my monthly banking fees, yet they are failing me dismally as a client by the lack of communication from their part. As far as I know when a client’s account is going to be frozen for FICA purposes , he/she needs to be contacted either by either telephone/email/letter yet none of this was done. I am disgusted by the appalling disservice from this bank and at this point I just want them to release my funds so that I can bank with another bank.