JM
Jed M
1 reviews | Active since Aug 2024
20 Aug 2024, 13:00
Standard bank undercover *****ster
My standard bank account was hacked in the whole hacking/***** saga. I had 21k taken out my account with 3 separate but exact transactions of 7k each. Sounds extremely fishy. Sounds like someone inside knew how much and exactly what to take. Standard bank ***** case was complete and they were delighted to inform me that the refunded me with a whopping R75 of South Africa's finest. My life has been on hold for almost 2 months. I'm broke and I don't know what to do.
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Replies (2)
Standard Bank's replyOfficial
20 Aug 2024, 13:29Good day Jed.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Aug 2024, 13:29
Official
Good day Jed.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
JM
Jed M's updateReviewer Update
29 Sept 2024, 12:56Standard bank have made no effort to contact me. The white river branch are incredibly short staffed and are seemingly always on lunch break. It has been almost 3 months since my account was hacked and 21k ******. I'm still in massive debt as I have no money to pay for anything. Calls to 'escalate' my ***** case have fallen on deaf ears. Been on hold for at least 12 hours in the past 3 months and nobody has helped me out.
JM
Jed M's update29 Sept 2024, 12:56
Reviewer Update
Standard bank have made no effort to contact me. The white river branch are incredibly short staffed and are seemingly always on lunch break. It has been almost 3 months since my account was hacked and 21k ******. I'm still in massive debt as I have no money to pay for anything. Calls to 'escalate' my ***** case have fallen on deaf ears. Been on hold for at least 12 hours in the past 3 months and nobody has helped me out.