Standard Bank: Uncontactable Email

Hi, I get this email pretending to be from Standard Bank, I went to the Branch to confirm and I was told to ignore it. My ask, what are you doing to address this because I get this message every week, now it comes with an SMS as well. And also it is disheartening to learn that someone has this information that is supposed to be protected by you.

ACCOUNT NUMBER: ************* VEHICLE DESCRIPTION: Vehicle ( According to our records to date, we have noticed that we have not yet received proof of your motor vehicle insurance cover for your vehicle financed with Standard Bank. We have also tried to contact you regarding this matter but were unable to reach you.

Please refer to your terms and conditions:

It is a condition of your credit agreement signed with Standard Bank as well as the provisions of the National Credit Act; you accepted the responsibility to keep your financed vehicle comprehensively insured while financed with Standard Bank.

If your confirmation of comprehensive insurance cover for your vehicle is not received within ten working days, Standard Bank will take it that your vehicle is still not comprehensively insured. Limited Insurance cover will be loaded onto your vehicle until your proof of insurance is received.

Once Limited Insurance cover has been arranged for your vehicle, you will receive a letter that will confirm the cover and premium payable monthly. If you have already arranged motor vehicle insurance cover for your vehicle, please forward the proof of your vehicle insurance via fax: *** or e-mail: *** for the purpose of keeping your Standard Bank finance records updated.

It’s easy to contact us

Should you require further assistance or information, please contact the Standard Bank Motor Assist Cover team on ***.