Standard Bank UNCAPABLE!

I reported an issue of my deceased friends account on 22 October. Standard bank responded stating they will sort it out, only to once again be total incapable of assisting. Once again as previously I was told to call the call center who never answer. I got contacted by a Clint Petersen who told me he will assist me - what a joke! his helping was to direct me to the same call center number! I now get told that the online claim I logged is rejected as I submitted the only copy of the deceased account (he was old and went into the bank for printed statements) but they reject it. Once again no help in this matter a month later with constantly trying to contact anyone who actual can help. Totally uncapable I really would never even consider using or warn all against using Standard Bank. I have never dealt with such inefficient processes' and staff who just, simply put don't care! This is going to be a hard process to get a simple deceased estate done!