Standard Bank - Unbelievable Worst Service ever

I experience the worst service ever in my life, i called standard bank at 6.45pm to increase my EAP limit, i was pushed from consultant to consultant until 1 person started helping, i ask to please increase my EAP limit, the person change my whole profile, i lost all my link accounts, beneficiaries and spend close onto 2 hours on the call for them to resolve, my accounts were all messed up and i did not get the EAP increased, i was then told to go to the branch which i have been working from home to avoid Covid 19 - cannot believe this seriously, no accounts , no beneficiaries, no linked account and no EAP limit