1 reviews | Active since Aug 2011
Standard Bank - Unauthorized Debit - AGAIN!
Dear Standard Bank - please explain to me how one goes from opening a new account and barely two months there same issue of Unauthorized debit orders happen again? After months of battling with this issue I decided the best way to tackle this is change banking accounts and be vigilant with my account number. All is sorted I thought. How wrong was I? I’m yet confronted with tbt reality that you don’t really care about customers concerns - these unauthorized debit orders are a big concern. I’m starting to believe that it is you (the bank) or someone within your walls that is busy pulling a VBS Bank on unsuspecting customers. How many times must one phone in a year to reverse debit orders? I’ve callwd so much I feel like I’m now related your your call operators. I’m sure they know me too well also. Why do you offer a service that doesn’t work...”DebiCheck”. I thought this was the answer to my problems only to be told it’s working but the bank is in the process of registering companies. Which is it...is this ****** service working or not? If so can you advise how I can make use of it. You have until end of this year to shape up on these unauthorized debits or I’m gone. Not that you care mos. You’re a big bank. One customer leaving makes no difference - just yiu wait. Your ground will be shaken by new role players. We’ll see if it’s just me. All I want is a definite solution to these debit orders
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
