DF
Donna F

1 reviews | Active since Jun 2019

06 Dec 2023, 08:55

STANDARD BANK UNAUTHORIZED CREDIT CHECKS

There are a number of unknown credit checks that have been recently done on my profile without my consent. The record show that they were done by STANDARD BANK POWERCURVE. I don't know what they are doing this for because I do not bank with them and I have never app**** for any loans with them. This is damaging my credit score as it goes down each time they make these enquiries. Please stop it, these are *****ulent enquiries because I did not request nor authorize them.

0
Replies (5)
Standard Bank
Standard Bank's reply06 Dec 2023, 08:58
Official
Hi Donna

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
DF
Donna F's update06 Dec 2023, 14:09
Reviewer Update
Thank you i am waiting for the call
Standard Bank
Standard Bank's reply06 Dec 2023, 14:14
Official
Dear Donna

Rest assured our team is working hard on resolving this matter.

We will be in touch with further feedback.

 Kindest regards, Standard Bank Hello Peter Team*** 




Standard Bank
Standard Bank's reply18 Dec 2023, 13:16
Official
Hi Donna

Please note that we have sent you the email and we are still waiting for the screenshots of the unauthorized credit checks.

Kindest regards, Standard Bank Hello Peter Team*** 

Standard Bank
Standard Bank's reply18 Dec 2023, 14:29
Official
Hi Donna

We hope you're well.  We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.  In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank social media Team