STANDARD BANK - UNAUTHORISED WITHDRAWAL FROM MY AC

Standard bank withdrew a sum of around R 700 from my account without permission and without notifying me. They claimed it was for a flight insurance policy - which I know nothing about. I requested the policy and the bank cannot produce the policy and asked for more time. Two weeks later, still no policy. On and on with excuses - and a year later still no policy document. I called a formal meeting with bank management - they agreed to find the policy and sort out the matter. A year passes and they have no record of the meeting or the policy. I schedule another meeting this year with the bank manager and a bank service officer. They infer they will investigate and rectify the issue. <br> <br> They take no minutes, but I insist on proper record keeping this time, because the bank has proven to \forget commitments made"by not keeping any records when it suits them. So I took minutes and each step of the meeting we all agreed on the wording around the discussion that followed. The service consultant and the bank manager agreed with the minutes"