Standard Bank unauthorised credit check

I went to Standard Bank branch in Bloemfontein, at Fleurdal Mall on the 28th Jan 2023, to replace a lost card. To my suprise an enquiry from Standard Bank Powercurve was done on my name, without my consent , my score went down a whole 17 points as it appears as a hard enquiry, pls beware peole. Standard Bank I need that enquiry removed from my ITC ASAP. The guy was asking me how I am paying my bond and I told him my house is not bonded, he kept telling me bout low rates and staff, I was never interested as Standard Bank is not my primary bank, I keep change on that account. Remove that inquiry.