LL
Light L

1 reviews | Active since Dec 2020

05 Jan 2024, 09:00

Standard bank unauthorise online transactions non stop

I purchased something online some months back using my stbnk card. A few days later i got numerous online transactions from my card. i then disabled online transactions and started getting the "we are unable to process your transaction" messages on my phone. little did i know that these were just animation cos money was busy going out of my account. i then went to the bank to log a dispute and change my card. a few days later i got the "we are unable to process your transaction" messages and again money was busy going out. New card with online transactions disabled. called the bank they said those were old transactions that had not processed. few weeks later, same thing is happening. what the hell? i am busy losing money and the only crime i commited is opening an account with standard bank

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Replies (3)
Standard Bank
Standard Bank's reply05 Jan 2024, 09:03
Official
Good day 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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LL
Light L's update08 Jan 2024, 08:15
Reviewer Update
im convinced that you guys work with these *****sters because you failed to even contact me. while i wait, money continues to go out of my account. i cant wait to close this account and have peace!
Standard Bank
Standard Bank's reply08 Jan 2024, 08:37
Official
Good Morning

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.  

Kindest regards 
Standard Bank Hello Peter Team 
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