Standard Bank unable to handle SnapScan queries

I've just spent TWO HOURS in Standard Bank with a service consultant, trying to get Standard Bank to provide me with an explanation as to why the Snapscan payment of R1353 I made to Lancet Laboratories on 27 November 2015 has still not been received by Lancet. <br> <br> It appears Standard Bank is completely incapable of dealing with any form of Snapscan payment query. Standard Bank kept shunting their own service consultant back and forth on the phone between Card Division and General Banking, without anyone at any of these call centres knowing what to do, in cases where a customer's statement clearly shows a Snapscan debit, but the merchant still maintains they haven't received payment. <br> <br> If Standard Bank want to make baking and payments easier and more convenient, they need to WAKE UP, install proper support procedures to deal with Snapscan transaction queries, and train their call centre staff properly!