EB
Estelle B
1 reviews | Active since Jul 2011
08 Aug 2022, 19:31
Standard Bank unable to fix serious problem.
Problem still not solved.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
09 Aug 2022, 08:16Good Day Estelle
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply09 Aug 2022, 08:16
Official
Good Day Estelle
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
EB
Estelle B's updateReviewer Update
10 Aug 2022, 03:33Your guys have done NOTHING!
The problem about doing an eft to my daughter's account is still there.
The problem about increasing my monthly online limit IS BACK.
I rep**** to an SMS about it confirming that I had asked for it - no change.
I HAVE TO PAY my credit card.
I am not in South Africa at the moment. When I phoned the phone number given for International calls, I waited on hold for 10 mins then gave up. Do you have any idea what that costs.
STOP GIVING ME THE STANDARD REPLY THAT YOU SEND TO ALL COMPLAINTS. ITS JUST WORDS.
Send me an email that will tell me that you actually have looked at my problems.
What the h.... has happened to Standard Bank that it has dropped so low!
The problem about doing an eft to my daughter's account is still there.
The problem about increasing my monthly online limit IS BACK.
I rep**** to an SMS about it confirming that I had asked for it - no change.
I HAVE TO PAY my credit card.
I am not in South Africa at the moment. When I phoned the phone number given for International calls, I waited on hold for 10 mins then gave up. Do you have any idea what that costs.
STOP GIVING ME THE STANDARD REPLY THAT YOU SEND TO ALL COMPLAINTS. ITS JUST WORDS.
Send me an email that will tell me that you actually have looked at my problems.
What the h.... has happened to Standard Bank that it has dropped so low!
EB
Estelle B's update10 Aug 2022, 03:33
Reviewer Update
Your guys have done NOTHING!
The problem about doing an eft to my daughter's account is still there.
The problem about increasing my monthly online limit IS BACK.
I rep**** to an SMS about it confirming that I had asked for it - no change.
I HAVE TO PAY my credit card.
I am not in South Africa at the moment. When I phoned the phone number given for International calls, I waited on hold for 10 mins then gave up. Do you have any idea what that costs.
STOP GIVING ME THE STANDARD REPLY THAT YOU SEND TO ALL COMPLAINTS. ITS JUST WORDS.
Send me an email that will tell me that you actually have looked at my problems.
What the h.... has happened to Standard Bank that it has dropped so low!
The problem about doing an eft to my daughter's account is still there.
The problem about increasing my monthly online limit IS BACK.
I rep**** to an SMS about it confirming that I had asked for it - no change.
I HAVE TO PAY my credit card.
I am not in South Africa at the moment. When I phoned the phone number given for International calls, I waited on hold for 10 mins then gave up. Do you have any idea what that costs.
STOP GIVING ME THE STANDARD REPLY THAT YOU SEND TO ALL COMPLAINTS. ITS JUST WORDS.
Send me an email that will tell me that you actually have looked at my problems.
What the h.... has happened to Standard Bank that it has dropped so low!
Standard Bank's replyOfficial
10 Aug 2022, 07:46Hi Estelle
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply10 Aug 2022, 07:46
Official
Hi Estelle
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's replyOfficial
12 Aug 2022, 16:13Dear Estelle
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Aug 2022, 16:13
Official
Dear Estelle
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***