HC
HILTON C
1 reviews | Active since Nov 2011
20 Oct 2020, 13:31
Standard Bank unable to courier replacement Debit Card
My Standard Bank Debit has expired so I phoned the call centre to arrange a replacement, only to be informed I had to go to my nearest Standard Bank branch for a replacement! I am a senior citizen so I asked if I could avoid this due to a risk of contracting COVID 19, only to be told that this was the only way a new card could be issued. The call centre agent offered to call my local branch and make an appointment for me, which I declined. Why can a new card not be couriered to me as are credit cards?
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Replies (2)
Standard Bank's replyOfficial
20 Oct 2020, 16:12Dear HILTON
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 Oct 2020, 16:12
Official
Dear HILTON
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
HC
HILTON C's updateReviewer Update
22 Oct 2020, 11:272 days later & still no contact regarding my debit card issue?
HC
HILTON C's update22 Oct 2020, 11:27
Reviewer Update
2 days later & still no contact regarding my debit card issue?