Standard Bank unable to assist with KYC

I write this report as I sit in the branch waiting for assistance. <br> I have on numerous occasions over the last few weeks attempted to get KYC'd via the branch. It is still not done as per the Credit Assist Department. On the 13/09/15 I went to the Clear water branch to get KYC'd. They confirmed it was done. A day later Simone Sam Chan from PBB advised via email that it was not done by the branch. On the 16/09/15 I went back to the branch and Ranelle Madanjith confirmed that all was in order. The branch has tried to contact Credit Assist but no one answers the phone. This has gone back and forth till today. Today I have practically begged to speak to a branch manager but no one can assist. <br> I have asked Credit Assist to just pick up the phone and call the branch but they refuse to talk to each other via phone, only email. <br> It is now the 25/09/15 and I'm am still struggling to get something as simple as KYC done!<br> I'm terribly dissatisfied and disappointed by the service given and hope to have this resolved ASAP. <br>