Standard Bank - *****ulent Breach in Clients Account

On Friday the 19th May-25 I identified two irregular transactions on my Standard Bank account i.e. first transaction was from Uber Eats Parktown and the other an Uber transaction, noting that Iive and work in Cape Town. I immediately called the Standard Bank ***** Department to report the case (2025 – ***) and thereafter stop my card due to the breached. Disappointed that funds was removed from out of my account without me knowing, as a result of a breach in Standard Bank's online banking anti-theft platform. The reason I retain my funds in a bank is for the sake of security and being risk averse, and should funds be taken out of your account without my approval, it leaves me with a sense of discomfort and insecurity having a financial institution such as Standard Bank to secure my money. I called Standard Bank ***** Dept. on Friday 30th May-25 (a week later), having not had feedback from Standard Bank regarding my matter. The ***** Department informed that they were unable to provide an update, as they haven't even started with my case. I found this response unacceptable on the part of Standard Bank, that as the client I have to suffer the loss due to the bank’s antitheft security systems being breached, and Standard Bank is unable to account for the *****, and take onus for the breach to return my funds. I have since come across similar incidents on social media with other clients that bank with Standard Bank, which leads me to believe that the account breaches with Standard Bank is spiraling out of proportion, which is very concerning as a client having to bank my funds with Standard Bank.