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Estelle T

1 reviews | Active since Jan 2019

02 Oct 2024, 18:29

Standard Bank *****ulent and database divisions

twice a week I receive a call from Standard Bank stating that there has been *****ulent activity on my account. I closed my Standard Bank account about 8 years ago and I still receive emails from Standard Bank and now I have these *****sters calling and acting like they are Standard Bank. How do these *****sters get my contact details? Standard Bank you need to take me off your database which I have asked you to do on numerous occasions and even went into the bank to have my name removed, but to no avail. Stop sending me emails. I am no longer a client of yours.

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Replies (2)
Standard Bank
Standard Bank's reply02 Oct 2024, 23:24
Official
Good day Estelle.

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 Oct 2024, 10:26
Official
Good day Estelle. 

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards 
Standard Bank Hello Peter Team 
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