1 reviews | Active since Jan 2019
Standard Bank uCounts rewards program
Since I've been a member of Standard Bank uCounts rewards program I experienced problems with my ucount rewards allocated to my ucount account. I have contacted Ucounts of Standard Bank August 2019 and they told me that the problem has been resolved and that every month my rewards will be added to my account. October 2019 rewards was not loaded on my account. I phoned them costing me money everytime for an update and to complain about this issue. No one has ever come back to me regarding this issue of the rewards points not being allocated to my account. Everytime it is a system glitch according to them. A few years back I cancelled the rewards program as I never got anything back. This time February 2018 I joined them again as I was told I will definitely receiving my rewards on my card. It seems that the same problem happened few years back which results in closing it that time. Now I still can't get answers from Standard Bank uCounts. Please your help will be appreciated.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed AsvatComplaint Resolution Centre
*** *** (fax)
***