Standard Bank Ucount wake up please

Standard Bank has this incentive program when using your credit card called Ucount and you earn points with every transaction. A little like ebucks etc but not in the same league at all. I have picked up so many discrepancies and mistakes through the years and had to contact them more than once to tell them that they didn’t allocate points correctly or at all. It’s incredibly frustrating and like with so many issues with Standard Bank, the subpar customer service you invariably receive with this bank, you end up letting it slide because it is simply not worth the frustration. This month, for instance, I spent an amount far greater than usual, R30k on a particular Standard Bank credit card. Needless to say, the points I earned are similar to other months. I expected this. Called and was told the correct points will be allocated. Never happened. I’m charged on a monthly basis for the Ucount awards. In other words, they are bound to an agreement that I earn the correct amount of points every month. You can’t charge for a service and then not provide it. Ucount is nothing to get excited about and pales in comparison to other banks, but what adds insult to injury is the fact that you must take them to task about keeping their word and allocating points. It’s pathetic.