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Madeleine W

1 reviews | Active since Mar 2012

02 May 2018, 08:54

Standard Bank - Ucount Useless service

I have been trying for weeks now to use my Ucount rewards to invest into a tax free call. Your staff are EXTREMELY unhelpful and keep telling me all sort of *******. Please can you have a MANAGER contact me and have them do the investment for me to the maximum value I can invest.

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Replies (3)
Standard Bank
Standard Bank's reply02 May 2018, 09:03
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply02 May 2018, 09:03
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 May 2018, 15:17
Official

Dear Madeleine

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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