Standard Bank Ucount Tier Status

Before I had opened 3 investment accounts with Standard Bank (I had to complain on Hello Peter to open these investments as Standard Bank's service is extremely poor), I investigated what my options were with regards to the Ucount tiering status and how my tiering status will move up. I was told by the call centre agents that my investments will move my tiering status up as I will be getting a 150 towering points. When I received a SMS from Standard Bank, my status did not move as discussed with them and the points I an receiving is not 150 but 50. I sent an email to Ucount requesting for them to rectify and back date this, I was told that I opened incorrect accounts and I should not have opened it on Internet Banking and that I should have gone into the branch to open the investment accounts. Rowen Solomon, the Ucount team leader promised to call me last week Thursday the 11th of January to provide feedback on this query. To date nothing has happened. Why is it so difficult for Standard Bank to deliver services that I pay for???