1 reviews | Active since Sept 2024
Standard Bank Ucount sucks !
How disappointing that SBSA have lost the plot with their Ucount program. I have previously complained directly to them regarding their lack of appreciation in the Ucount program for long standing clients. Now their recent reward points tables show ZERO, NADA, ZIP, for any kind of loyalty to the bank. Until recently there was at least a meager 50 points on offer - now gone ! As a long standing client of almost 50 years now, having had multiple home loans, vehicle financing, and other banking products over all those years, it is just a slap in face that Ucount see no value in this. Ucount management beware - your utter disregard of client loyalty stands to loose you clients seeking appreciation elsewhere for their business. I would have thought anyone who has stayed the journey with you over many, many, years would have automatically qualified for your top tier. Not a chance ! In direct complaints previously I appealed for my sentiments to be aired to Ucount management - I doubt this was ever done but even if it was, it has fallen on deaf ears. Such a pity ... but if you don't value my loyalty to you then why should I bother staying with you ? Think about it.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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We appreciate you answering our call.
We have verified that coming ahead, your Banker will be taking care of this.
We will be closing this complaint in the interim.
We hope the rest of your day is fantastic.
Standard Bank Hello Peter Team
***
We appreciate you answering our call.
We have verified that coming ahead, your Banker will be taking care of this.
We will be closing this complaint in the interim.
We hope the rest of your day is fantastic.
Standard Bank Hello Peter Team
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