AB
Alistair B
1 reviews | Active since Sept 2010
24 Oct 2019, 15:50
Standard Bank UCount Sucks!
The Standard Bank UCount Rewards scheme does not reward Customers who have banked with Standard Bank for decades, nor do they reward pensioners. They refuse to give reasons for this and avoid giving straight answers. It is clearly evident that there is nothing in it for them if they if they do reward the above two categories. With them loyalty appears to be a one way street! Since the inception of the program they have revised the Tier Levels twice to ensure Customers drop to a lower level and earn lesser rewards. No wonder their Rewards Program is rated as the worst of the BIG FOUR major banks. I reckon they should consider changing the name to UDon'tCount!
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Replies (1)Standard Bank's replyOfficial
25 Oct 2019, 05:18Hello Alistair,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply25 Oct 2019, 05:18
Official
Hello Alistair,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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