Standard Bank UCount Rewards programme is a farce!

I have been a client of Standard Bank for 32 years and I am very happy with their overall service. However the UCount Rewards programme is in my view a farce. You are never able to update your profile (which you are required to do every month). I made a point of doing every thing they require to be on tier 4 (took out credit card insurance, etc, etc) but as a result of technical issues I can never update my profile so I am forced down to tier 3. In my mind this is not really a rewards programme at all! I saw on the internet they make mention of a Ucount Rewards app that you can download. I battled for half an hour to find the app and gave up. Standard Bank should study FNB's ebugs system and learn from it!