standard bank ucount rewards program

I am a member of standard bank's ucount rewards program. On 29 September 2020 I redeemed 12500 points (R1250) by converting it into cash. The bank should then transfers this money to my tax free savings account at standard bank. This money is up to now not reflecting on my tax free account. After making numerous calls I have given up trying to get the money. A consultant phoned me today saying it was paid into my account, but the account number she gave me is not the same as the account on my standard bank profile.