Standard Bank uCount Rewards - Poor service

<p>After two days of trying to book a flight on the Standard Bank ucount rewards travel mall, the website finaly takes me to the payment site. During the two days the site kept on displaying blank pages or not allowing me to select different options. At first I thought the problem was on my side due to poor internet connection and/or reception. I subsequently changed my location and internet connection a number of times until the site took me to the payment page (where and amount was deducted of my account).</p> <p>Once the payment went through, the site took me to a blank page once agian! Leaving me with only a payment confirmation but no e-ticket.</p> <p> </p> <p>When i enquired about the e-ticket, this is the response i received "because you are booking on a live booking system, we have no control of the availability and it this case it was due to last seat availability that the flights were unable to confirm. We can reverse your funds back to you or we can confirm the flights but at a higher cost." (Bearing in mind that the origional flight details and the new flight details are exactly the same)</p> <p> </p> <p>I had made a booking at that time as to get a flight at a lower cost and NOT pay more. By virtue of the amount being deducted from my account, I assumed that my flight is reserved. The contrary was brought to my attention only once I had called them to ask for the e-ticket. </p> <p> </p> <p>This is an error on their part and I should not be bearing the brunt. I have been an Standard Bank customer for more than 10 years now and I am extremely dissapointed!</p>