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Dennis Janse van Rensburg

1 reviews | Active since Apr 2020

14 Sept 2023, 13:21

Standard Bank UCount rewards

I closed a Standard bank credit card on 4 December 2020, when the full outstanding amount was settled in full. The Ucount rewards that was linked to this account, is still showing as owing R 303.00. This is not possible./ I have not had an active Standard bank account since December 2020. To date, despite numerous calls to Standard bank, they have been unable to resolve this matter. This supposed outstanding amount is showing on my credit report as well?

0
Replies (12)
Standard Bank
Standard Bank's reply14 Sept 2023, 13:25
Official
Hi Dennis

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
DJvR
Dennis Janse van Rensburg's update15 Sept 2023, 12:40
Reviewer Update
It is 24 hours later and I still have no contact from Standard bank. A R 303.00 query takes this long to resolved?
Standard Bank
Standard Bank's reply15 Sept 2023, 13:33
Official
Hi Dennis

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
DJvR
Dennis Janse van Rensburg's update19 Sept 2023, 16:37
Reviewer Update
This is now another 2 working days later and still no contact from Standard Bank. This over an amount of R 303.00. This is not good service from Standard Bank
Standard Bank
Standard Bank's reply19 Sept 2023, 16:44
Official
Hi Dennis

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***

DJvR
Dennis Janse van Rensburg's update19 Sept 2023, 16:51
Reviewer Update
This is exactly the same reply I had on Friday and nothing? Please advise when will you "
be in touch with further feedback"?
Standard Bank
Standard Bank's reply19 Sept 2023, 17:05
Official
Hi Dennis

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
 
 Kind Regards
 Standard Bank Hello Peter Team
 *** 
DJvR
Dennis Janse van Rensburg's update27 Sept 2023, 13:32
Reviewer Update
And another 7 days later, no reply from Standard Bank. All about a R 303.00 erroneous bill. Can Standard Bank now please correct this
Standard Bank
Standard Bank's reply27 Sept 2023, 14:05
Official
Dear Dennis

Thank you for getting back to us, we have requested urgent feedback on this matter. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
DJvR
Dennis Janse van Rensburg's update27 Sept 2023, 17:42
Reviewer Update
3 hours later no response
DJvR
Dennis Janse van Rensburg's update27 Sept 2023, 17:42
Reviewer Update
This is not a good reflection on Standard bank at all
Standard Bank
Standard Bank's reply28 Sept 2023, 07:40
Official
Hi Dennis

We apologise for the delay. We will follow up and get back to you.

Kind Regards
 Standard Bank Hello Peter Team
***