Standard Bank UCOUNT pull up your socks

What a shameful customer experience with Standard Bank Ucount. It's quite strange that at this time and age agents and Call Managers for that matter still treat customer's like numbers. I have logged a call on 22nd March and was told that it will be resolved within 7 days, and today is 7 April the issue is still not resolved. I am told that they only escalated the incident this morning. I am taken form one fridge to another like an item about to expire before sell date.<br> <br> I have just received great service from Telkom and this poor Customer Experience. Some up there please help me.