Standard Bank UCOUNT - Pathethic Service

UCOUNT REWARDS!

I have been waiting a further 2 months now (became a member in Sep 2017 and was not sent a card) to receive my UCOUNT REWARDS card by post as per Manager Ashley! I did follow up early Feb and Ashley told me that he was STILL investigating why the card was not dispatched to me and he would call me back to advise. Well needless to say, this so called 'Manager' didnt bother calling me back.

I then called the call centre looking for Ashley on the Monday this week (05/03) and left a message for him to call me as he was SUPPOSEDLY in a meeting, yet he again did not bother to do so.

I then called in yesterday (06/03), verified with Jade that my message was indeed passed on to Ashley and he confirmed that Ashley did indeed get my message. I insisted to speak to Ashley's superior and low and behold, I was directed to Ashley who was suddenly available!

Ashley, again claimed to be investigating!!! SO ASHLEY WHILE YOU TAKE YOUR OWN SWEET TIME TO APPARENTLY INVESTIGATE , THE CLIENT MUST WAIT INDEFINITELY FOR A CARD WHICH SHOULD HAVE BEEN posted TO ME IN SEPT 2017!!! WAKE UP!!! I asked Ashley to get his Manager Thandi Mngoma to call me yet she also HAS NOT BOTHERED TO DO SO! It is due to *********** Managers such as these that the Ucount customer service is so pathethic!!

You people should be fired as you are giving STD Bank an even poorer 'name'.

I demand that a card is couried to me asap and go and investigate what went wrong in your own sweet time!

****ed off 21 year Standard Bank client! (Pretoria)