Standard Bank UCount issue

Earlier this year I was contacted to upgrade my Standard Bank cheque card. The new card received and I have had issues since then: 1. First card - Attempted ***** on my credit card - New card ordered 2. Second card - Issue with the new card as the it rejected my PIN after 3 attempts after eventually going through at some vendors and did not work at all at other vendors. New card ordered after 3 calls to the call center 3.Third card - The card worked fine until last Friday where the transactions declined. No reason for the decline. I called the call center on Saturday and the agent reset the card stating he could not see the transactions. Attempted to use the card again on Sunday and had the same issue. The agent requested a 4th card. During this call I advised I have now lost the UCount points I would have accumulated on my card. The agent advised to take it up with the UCount department which I did and was asked to send a copy of my bank statement showing the transactions. My 'escalation' was now declined with the agent advising they cannot manually allocate the points I should have received even while stating it was no fault of mines. I had lost points when the 2nd card failed but did not query it and now again. I was told to take it up with the Card Division as it no fault on the UCount side when there is clear evidence the card malfunctioned. The consultants showed little to no empathy for the customer and kept repeating their standard responses.