Standard Bank UCount False advertising

I am a member of the ucount rewards and noted that they were not crediting my points card with an Altech Netstar subscription i had which was advertised on their website that you get points if you get this kind of subscription. I informed them and they told me they would get back to me within 30 days. 3 months later they call and apologise and say they will be adding the points to my card from now going forward. Then 5 months later after the initial querry they let me know that they cant back date all the points they missed for a whole year because at the time i joined altech, the product i subcribed for wasnt part of Ucount, which is bull****. So Standard Bank ucount, thank you very much for a ****ty service. You have lost a customer due to false advertising and you will potentially loose more because of this review.