TN
Tania N
1 reviews | Active since Apr 2021
02 Feb 2024, 13:38
Standard Bank UCount
Standard Bank UCount:
I app**** for a renewal card in September and still have not received my card.
Every time I phone and actually manage to get through to someone, I get transferred from the one person to the next, nobody able to actually assist me with a renewal card. But I am being charged the card fee every single month – this is absolutely ridiculous!!
Not only is the bank itself useless with getting issues resolved, but so is the UCount side of them 🙄
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Feb 2024, 13:45Hi Tania
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Feb 2024, 13:45
Official
Hi Tania
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
06 Feb 2024, 11:47Hi Tania
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Feb 2024, 11:47
Official
Hi Tania
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team