Standard Bank Ucount - Disgusting service

Item: Standard Bank
Rating: 1
Author: Lindsey T

I ordered my new Ucount card on 10 September 2018. It was supposed to be sent to me via courier. The courier fee was deducted from my bank account.

To date I have not received my card and every time I call in to enquire about it I am simply told your message has been passed onto the administrator.

Monthly UCount fees are deducted from my account each month and i cannot even use my UCount card.

Disgusting and shocking service!!!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

25 Oct 2018, 10:28

Dear Lindsey Thorpe

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply25 Oct 2018, 10:28

Official