Standard Bank Ucount and Mobile Issues

I have 2 unrelated issues with Standard bank. 1. I ordered a mobile sim but was told by the courier company I need to sign in person for it and the delivery times are restricted to weekdays. In that case why can't I collect the sim from a Branch on a weekend? I do not want to be distracted at work waiting for a delivery. Btw most other mobile providers deliver to adult 3rd parties (at my residence) on my behalf. 2. Ucount has a weird way in changing the tier rules on the last day of the month. Seems the product owner has no strategy or road map. I fully understand the purpose of ucount is to induce more income for Standard Bank by promoting different products and channels andthen hoping the behaviour sticks after the reward is removed BUT dont publish the reward for the full month and only remove it on the last day ! Reward programmes should require zero admin on my side!