AH
Ameera H

1 reviews | Active since Jul 2022

19 Jul 2023, 16:59

Standard Bank Ucount

Dear Standard Bank Ucount team

Kindly look at what your competitors are offering. I am deeply appalled with the service and loyalty offerings received from the Bank's ucount division. I am a standard bank client for 25+ years and i joined the rewards program during the orientation period. BTW it is a PAID programme!

I booked through the travel mall and received 0.4% back in points!!! This is shocking as the company makes claims relating to receiving UP TO 50% back in points! While we don't expect the 50%, how can a meagre 0.4% be rewarded???

Get with the programme and look at your competitors. Ebucks, Absa rewards, offerings are greater.

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Replies (1)
Standard Bank
Standard Bank's reply19 Jul 2023, 17:08
Official
Hi Ameera

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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