Standard bank- U count Rewards

To whom it may concern,

I do believe that this facility is an added benefit that I do pay for. in order to get the most out of it I have always tried to keep purchase with in the rewards reward retailers.

However, I feel like this benefit does all it can to reduce my Tier Status in order to give me the minimum back every month. I have made requests almost two years ago to add on to my total which would have moved me to an higher Tier, but it was not added which is unfair because almost 2 years of points where calculated on a lower Tier. I have spent a reasonable amount of time an costs calling the call center which always advises that a request will be put through. Its been two years and I have not received any feedback. I have sent an email with no response My personal banker cannot help with this.

In conclusion kindly advise if this was and error which can be rectified with correct reward points, if not kindly cancel this facility!! I do believe that when you offer clients a benefit it is in their best interest to get the most out of it.