aVDW
aileen VAN DER WALT

1 reviews | Active since Dec 2019

18 Dec 2019, 11:58

standard bank u are ripping your clients off , FOR WHAT , A QUICK BUCK

being charged ridiculous amount for so called HONORING FEE , for no funds available after i track my account balance before i transact on it so im clear of funds available to me , no i have to pay a fee are we being charged for fees being taken from our accounts as pending transactions , then when the amount goes off their is no funds available so we get charged HONORING fee as standard bank assist in making the payment but we pay the retailer immediately , why is fees so high ... im at utter discus with standard bank , after being a client for almost 18 years . really considerations moving to another bank ...

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Replies (1)
Standard Bank
Standard Bank's reply19 Dec 2019, 03:38
Official
Hello Aileen, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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