1 reviews | Active since Apr 2018
Standard Bank Tygervalley - Disgusting Service
On Sunday 1 April 2018 around 10:10am I visited Standard Bank Tygervalley Branch. The branch on ground floor in the Tygervalley Mall. To my disgust there were no tellers in branch. My husband and I only saw 2 ladies helping at the inquiry desk. A young colored girl with blond her then approach us not introducing herself etc. saying there are no tellers/cashiers on duty. She then proceed to help us at the ATM with a Cash Deposit transaction but for some reason the ATM would not process the transaction even though apparently just minutes before us she was able to help another customer with the same transaction. I was so disgust not just in the poor service received from Standard Bank but to top it all the girl trying to help had a strong alcohol smell. My husband and I are note Standard Bank customer's.....thank God and after this ordeal would never ever even consider becoming one. What we don't understand is why Standard Bank would open it's doors for service and then basically not provide service. We were standing in shock for the mere fact that we drove there all the way, see all other banks fully operational BUT NOT Standard Bank. After asking the "babalas" colored blond why Standard Bank is not operational she could only reply by saying "I'm just helping out at this branch I don't know what's going on". Oh my flip we were so disgusted at that point and just walked away. Standard Bank did not over us any optional serves and did not even apologize for the inconvenience caused. We are very interested to see what response we will receive from Standard Bank. Shame on you Standard Bank Tygervalley. Shame on your Branch Manager and Staff.
Dear Louisa Sobotker
Thank you for posting your comments.
The matter is receiving attention and we will be in contact with you shortly.
Regards
Complaint Resolution Centre
Tel: ***
Email: ***
Dear Louisa Sobotker
Thank you for posting your comments.
The matter is receiving attention and we will be in contact with you shortly.
Regards
Complaint Resolution Centre
Tel: ***
Email: ***
Dear Louisa Sobotker
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Louisa Sobotker
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
