RD
Riedwana D
1 reviews | Active since Feb 2023
01 Mar 2023, 08:02
Standard Bank Tygervalley.
I'm extremely disappointed in standard banks customer confidentiality. Just over 2 years ago I had to go into standard bank just to change my phone number because it was given to someone else, Someone who I don't know! The number was recycled, and the service representer said that the number is updated on their system. Done, happy! Today I find out that the number is still under my SMS preference and some random person has been getting my banking information! How ridiculous! All along I thought the SMS function was not active. No apology was given just excuses. Seriously Standard bank, we are trusting you with OUR personal information. Considering moving banks, any suggestions?
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Standard Bank's replyOfficial
01 Mar 2023, 08:24Dear Riedwana
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Mar 2023, 08:24
Official
Dear Riedwana
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team