Standard Bank turns away young customers

My Son has had a student account for 4 years with Standard bank. He went in to change it as he is now graduating and no longer a student. He is employed by two different employees and Standard bank cannot help him get a debit card. He was requesting to change his EFT in order to pay his rent. Well Standard Bank decided to change his account so that he cannot even draw his own money. He is a new earner and I am sure one of the other banks will gladly assist him. Someone better unfix this mess