JC
Jozi C

1 reviews | Active since May 2017

30 Oct 2018, 09:59

Standard Bank turns a blind eye when their officials ***** from clients - theft confirmed, not explained and further inconsistencies ignored

Standard Bank - you have not rep**** to my queries and complaints - you have just acknowledged by query and have done nothing about it. Your official Ms Rampiara actually send me an email to confirm that there will be no further investigations of irregularities on my loan: this is when current irregularities have NOT BEEN RESOLVED. It is quite alarming that Standard Bank accepts *****ing from me (an amount of R5794.13 was confirmed "******" from me by excessive debits for cover on the loan. It is purported to have been refunded but I have no record of that as Standard Bank deprived me of statements on my loan since inception 2012 - also with a lie. I am not accepting the ********** actions from Standard Bank and have refused to make further payments on this loan, until all has been cleared, which they refused to do for the past 12 months. Instead they put their Lawyers on me to try and intimidate me to make payments. It is shocking, disgusting, unacceptable that a reputable Bank such as Standard Bank is looking the other way when a loan is de*****ed like this. I am going to keep on posting my queries here as all direct queries with Standard Bank lead to nothing. The Public can now take note of their transgressions. Not even a complaint lodged with the Ombudsman lead to anything. Standard Bank wants to walk away scot-free from 68 months of having a field day on my Standard Bank Loan and they want me to continue paying without cleaning up this mess. No Standard Bank. I SAY NO. You will do the clean-up. You will explain thefts already identified. You will have no further moneys from me until you clear up A L L I N C O N S I S T E N C I E S on said loan. Until then you are ******* without honour.

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Replies (3)
Standard Bank
Standard Bank's reply30 Oct 2018, 14:53
Official
 
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Nov 2018, 10:43
Official
Dear  Hanlie Brand 

Thank you once again for posting your comments.

This matter was dealt by the complaints department and feedback was provided to the Banking Ombudsman.  We will not be able to assist any further with this matter.

Kind regards

Complaint Resolution Centre
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JC
Jozi C's update01 Nov 2018, 11:21
Reviewer Update
Standard Bank - you can decide this matter is closed as you will then remove yourselves from the mess that my loan account is in. All the consistencies have not been investigated and removed. I have been over-charged on all levels and not just the life/retrenchment/death cover on the loan. You are NOT interested in uncovering what else have been mismanaged on my loan. So this matter is thus in a stale-mate situation. I will not pay until you have cleared up the mess. You and the Ombudsman were just to happy to close it. I am NOT. So I will wait until you do the due diligence and if you are not willing to you can take me to court. I can justify my opinions - I have all the statements up to November 2017 where the inconsistencies are clear. How will you justify yourself? You have one argument: I am currently not paying and not much else. See you in court. I will await the court date.