Standard bank turns a blind eye to *****

A credit card was **********ly opened under my name a few months ago. I immediately blocked it and reported it to standard banks ***** department (case number ***. At the time I was told this will be resolved yet I keep getting messages saying that I have outstanding money due to standard bank - This is for a card that I did not sign up for!! This card was **********ly taken out in my name!!!. I am tired of this if this query is not resolved I am going to be taking legal action against standard bank for not cancelling the ********** card and billing me even though I have emails confirming that this will be sorted out. It is not a matter of the amount but the principal behind this where you make people run around trying to sort out a mess which you are allowing.